Covid-19 
Information Menu
In this section, you will find useful information to assist you in planning your self-catering cottage holiday in Northumberland.
Alnwick Castle, Northumberland
We offer a choice of luxury self-catering holiday cottages in Northumberland. Sleeping up to eight, Leaholme Cottage is a detached villa in the pretty seaside village of High Newton-by-the-Sea. Barbican View, Castle Retreat and Lionsgate View, each sleeping two, are holiday cottage apartments situated in an enviable location in the historic heart of Alnwick, directly opposite the barbican of Alnwick Castle, and just a short stroll from the town centre shops, restaurants and cafes.
Leaholme Cottages, Northumberland : Holiday Information
Covid-19 cleaning procedures
COVID-19 GUIDELINES AND PROTECTION FOR OUR GUESTS, STAFF AND HELPERS
Dear Guests,
We are delighted to be open again, and are looking forward to welcoming you to what
must surely be a long-anticipated holiday in beautiful Northumberland!
For guests who have stayed with us before, you will know that our approach to
cleanliness is extremely thorough. The safety and well-being of our all guests and
friends who work with us is our main priority. We will all need to remain vigilant and
we want to reassure you that we will do everything we can to protect our guests and
friends who work with us.
This will include following all the guidance available from national and international
health authorities such as Public Health England and the World Health Organisation -
as well as various industry bodies such as Northumberland Tourism Association and
our colleagues in informal groups of holiday cottage owners. We receive regular
updates from these industry bodies who are sharing hygiene recommendations and
best-practice guidance.
Our Cleaning procedures
Our superb housekeepers have been with us for several years and we have
discussed our extra cleaning processes in detail with them. We have made some
notes below which we hope will explain our plans:
with anti-viral products. We will give priority to all 'high-touch' and horizontal areas.
leave cleaning and sanitising sprays and wipes in case you wish to use them.
instructions (in case you prefer not to use the hardcopy in each cottage).
as our usual bedding.
At the start and end of your visit:
do not empty it. Leave the used tea towels and oven gloves on the workbench.
protectors in place for our housekeeper to exchange later) and place towels in the
laundry bag or black plastic sack provided.
dustbin. Glass should be taken to the nearby Council recycling point as usual.
a period of 'buffer' time before the housekeeper arrives to clean.
the cottage until after 4:00pm. This will allow us time to air the property before you
arrive.
Our sanitisation procedures include the keys and safe.
anyone in your party display the virus symptoms (i.e. a fever or a persistent dry cough
or loss of taste and smell) or live with someone who does, then you should isolate at
home for the required period. If you are waiting for the result of your COVID-19 test,
then we would please ask that you cancel your stay and reschedule your visit for another
time.
During your stay - If you became ill with suspected Covid-19:
you let us know, and we will do our best to provide help and support for you and your
party. The symptoms include a new persistent cough, a high temperature or a loss of
sense of taste and smell.
https://www.nhs.uk/conditions/coronavirus-covid-19/symptoms/
cottage will then have a further deep clean.
After your stay - If you became ill with suspected Covid-19:
Covid-19 cases to Public Health England and Northumberland Council and contribute
to any contact-tracing requests. We will only add names to it should a guest get in
touch to say they have had the virus or symptoms.
or test positive within 14 days of your stay.
Hopefully all of this will give you peace of mind and will reassure you that we're doing
everything we can at Leaholme Cottages to ensure you can relax and enjoy your stay,
alongside these new requirements.
Your support for the UK tourism industry is really appreciated and thank you again to
those of you who have contacted us to wish us well.
We will be sending you detailed arrival instructions including the keysafe code a
couple of days before you are due to arrive. Meanwhile if you have any queries then
please do not hesitate to contact us. Should we receive new guidelines we will revise
our plans and get back to you.
We very much look forward to welcoming you back to Leaholme Cottages.